Employment Opportunity

Receptionist/Medical Billing Clerk

Family and Community Resources, Inc. is dedicated to serving individuals and families whose lives are impacted by trauma at home, school or in their community. FCR is committed to providing the highest quality of services including crisis intervention, advocacy, support, individual and group treatment, case management and community education and training. Survivors have the right to receive these services free of any bias with regard to age, gender, race, income, religion, sexual orientation, national origin or physical or mental challenges. All FCR services are provided within a setting that preserves their safety, confidentiality and dignity and that empower them to move toward personal growth, health and happiness.

Hours:  Part-time Position 20 hours per week (Monday – Friday 8 AM – 1 PM)

Reports Directly to:  Chief Operating Officer


• Minimum of 2 years medical office experience
• Ability to work and interact with diverse population
• 1-2 years experience 3rd party insurance billing
• Ability to work independently and as part of a team
• Reliable and dependable
• Computer Skills: Microsoft Word, Excel, EmpowerDB, Medical Manager
• Highly organized
• Good understanding of confidentiality and privacy practices
• Good interpersonal and communications skills
• Bi-lingual highly desirable


  • Providing front desk coverage (answering telephones, checking in clients, verifying insurance and demographic information, collecting insurance co-payments, etc.)
  • Data Entry including: 3rd Party Insurance billing, non-insurance billing and upcoming appointments into FCR practice management system and database
  • Run encounter forms and insurance verification sheets
  • Make appointment reminder calls and/or cancellation calls, scheduling psychiatry appointments
  • Copying and collating agency documents
  • Preparation of new client files, pulling files for upcoming appointments and monthly utilization review meetings
  • Filing of client related documents, including but not limited to progress notes, psychiatric evaluations, medical records, etc.
  • Maintain agency files, including cataloging and storage of closed case files
  • Monitor children in waiting area and notify clinician/advocate if needed
  • Perform opening and closing procedures and organize waiting area as needed throughout the day
  • Complete and submit weekly written schedule and time sheet to direct supervisor
  • Flexibility in scheduled hours to accommodate coverage needs
  • Assist in emergency situations
  • Other duties as assigned

Salary Range:  $20 per hour
Resumes with cover letter to:
Family and Community Resources, Inc.
Rochelle St. Martin, Chief Operating Officer
18 Newton Street, Brockton, MA 02301
Fax: 508-583-3775 // Email: rochelle.stmartin@fcr-ma.org

FCR is an Equal Opportunity Employer.  Qualified Applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, status as a disabled veteran or a Vietnam Era veteran or the presence of a disability where otherwise qualified.