Employment Opportunity

Coordinator/Advocate, the Visitation Center
(Locations in Brockton, Quincy and Hyannis)

Family and Community Resources, Inc. (FCR) is dedicated to serving individuals and families whose lives are impacted by trauma at home, school or in their community. FCR is committed to providing the highest quality of services including crisis intervention, advocacy, support, individual and group treatment, case management and community education and training. Survivors have the right to receive these services free of any bias with regard to age, gender, race, income, religion, sexual orientation, national origin or physical or mental challenges. All FCR services are provided within a setting that preserves their safety, confidentiality and dignity and that empower them to move toward personal growth, health and happiness.

Full Time: 35 hours, Tuesday – Saturday Tuesday 8:30-4:30; Wednesday, Thursday and Friday, 11-7; Saturday 8:30-4:30

Reports directly to: Director of Visitation and Family Violence Offender Services

General Description: The Visitation Center provides advocacy, case management and supervised visitation services to further protect all program participants from verbal, emotional and physical abuse and to assist non-custodial parents in having safe, loving, nurturing visits with their child(ren).

• Support day-to-day Program functioning and structure as assigned in Brockton, Quincy and Hyannis sites
• Work collaboratively with Director and staff to address programmatic and administrative areas of concern
• Provide direct services to clients accessing Supervised Visitation Services services
• Maintain order and cleanliness of office, visitation spaces and materials
• Maintain valid certification in CPR and First Aid
• Attend related trainings and community meetings as directed by Program Director
• Maintain weekly updated client files, data base
• General office duties: taking/ returning telephone calls, record of all verbal and non-verbal communication; filing/faxing/scanning
• Attend and participate in weekly supervision
• Supervise visitation monitors
• All other duties as assigned by Program Director

Job Requirements:
• BSW or two years' experience in related field
• 3+ years of experience with case management and/or working with survivors of violence of diverse communities (i.e. based on race, ethnicity, sexual orientation, disability, age, gender identity, class, education, immigration status, etc.) highly desired
• Knowledge of trauma & manifestations
• Knowledge of and sensitivity to issues of domestic violence; commitment to social justice
• Commitment to and practice of non-violence, including non-corporal discipline of children
• Ability to deal with crisis situations effectively and calmly
• Ability to be flexible to accommodate immediate survivor and agency needs
• Ability to work on multiple projects simultaneously
• Availability to work evenings and occasional weekends
• Familiarity with community and social service agencies/resources locally and statewide
• Ability to address conflict and contribute alternative solutions in a direct, constructive and positive manner
• Experience in creatively advocating and providing support to families
• Some knowledge and experience with program development
• Ability to offer emotional support / excellent listening skills
• Knowledge of issues related to child development, substance abuse and Domestic Violence
• Knowledge of social work practice issues including, but not limited to, confidentiality, duty to warn, mandatory abuse reporting and the Civil/Criminal Justice System
• Ability to work with diverse groups of people (e.g. race, ethnicity, age, class, sexual preference)
• Must possess excellent judgment and interpersonal skills and work effectively both as a member of a team and independently
• Excellent written and verbal skills; ability to assimilate information and communicate with various community partners and clients
• Ability to acknowledge and accept further responsibilities and direction of the Program Director, the Agency CEO and/or the Administrative Supervisor
• Ability to use Microsoft Word/Excel
• Must have valid MA Drivers license, clean driving record
• Bi-lingual in Spanish and/or Portuguese a plus

Excellent benefits package: Including generous earned time package, health and dental benefits, life insurance and workers compensation

Resumes with cover letter to:
Patricia Kelleher, President, FCR
18 Newton Street
Brockton, MA 02301
E-mail: patricia.kelleher@fcr-ma.org
Fax: 508-583-3775

FCR is an Equal Opportunity Employer.  Qualified Applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, status as a disabled veteran or a Vietnam Era veteran or the presence of a disability where otherwise qualified.